Privacy Policy
About This Policy
This Privacy Policy explains how ZTechzSolutions (“we”, “us”, “our”) handles personal information when you visit ztechzsolutions.com, contact us, or engage us to provide SEO, web development, graphic design or AI chatbot and automation services.
We aim to handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). If you have any questions about this policy or how we handle your information, contact us at [email protected].
What Personal Information We Collect
We collect only the information we reasonably need. Depending on how you interact with us, this may include:
Enquiry information: your name, email address, phone number, business name, the service you’re interested in, and any details you include in a message or form.
Client project information: contact details for people in your business, billing details, and information needed to deliver a project, such as website content, brand assets, account access you choose to share with us, and business process information.
Information within client systems: when we build or maintain websites, chatbots, voice agents or automations, we may access personal information held in your systems (for example, customer records in a CRM) only as needed to perform the work you’ve engaged us for.
Technical information: like most websites, our hosting provider may record standard server information such as IP addresses, browser type and pages requested, for security and performance purposes.
How We Collect Information
We collect information directly from you when you complete a form on our website, email or call us, or provide information during a project. We may also receive information from your team members or systems you authorise us to access. We do not buy personal information from third parties.
Why We Use Personal Information
We use personal information to respond to enquiries and prepare quotes; deliver, support and improve the services you engage us for; send project updates, invoices and service communications; maintain the security and performance of our website; and meet our legal obligations.
We will only send you marketing communications if you have agreed to receive them, and every marketing email will include a simple way to unsubscribe, consistent with the Spam Act 2003.
AI Tools and Automated Processing
Some of our services involve building AI chatbots, voice agents and automations for clients. When we do, we use business or API services from established AI providers whose terms, at the time of engagement, state that customer data is not used to train their models. We tell clients in writing which providers are involved in their project and where data is processed.
Our own website does not use automated decision-making that significantly affects your rights or interests. Enquiries submitted through our forms are reviewed by people.
Disclosure of Personal Information
We do not sell or rent personal information. We may disclose personal information to service providers who help us operate our business, such as website hosting, email, cloud storage, accounting and payment providers, and, for client projects, the AI and automation platforms used in your solution. These providers are only given the information they need to perform their services.
We may also disclose information where required or authorised by law, or with your consent.
Overseas Disclosure
Some of the service providers we use, including cloud hosting, email and AI platforms, may store or process information outside Australia, for example in the United States or Europe. Where we use such providers, we take reasonable steps to ensure they handle personal information in a way consistent with the Australian Privacy Principles. For client projects with data residency requirements, we can design solutions that use Australian hosting where available.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, secure passwords and multi-factor authentication where available, encrypted connections, and limiting access to people who need it.
We retain personal information only as long as needed for the purposes described in this policy or as required by law, then securely delete or de-identify it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Cookies
Our website uses only the cookies needed for it to function. Details are set out in our Cookie Policy.
Accessing and Correcting Your Information
You can ask to access or correct the personal information we hold about you by emailing [email protected]. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before providing access.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this policy from time to time, for example to reflect changes in our services or the law. The current version will always be published on this page with its last updated date.